Lamplight Charter of Human Rights
As a client (or family) of Lamplight Psychology, you have the right to:
1. Respect, Dignity & Non-Discrimination
o Be treated with respect, compassion and without judgment, bias or discrimination.
o Have your cultural, neurodivergent, identity and personal background acknowledged and honoured.
2. Culturally Safe & Inclusive Practice
o Have a practitioner who listens to you, asks about your preferences/needs, and adjusts support accordingly.
o Use support persons (family, carers, cultural mentors, community supports) as part of your therapy/assessment, if you wish.
3. Informed Consent & Ongoing Consent
o Receive clear, plain-language information about the nature and scope of services offered (therapy, assessments, telehealth, data/record-keeping, third-party communications, etc.).
o Have the opportunity to ask questions and to give—or decline—consent.
o Be re-consulted if the scope of services changes, or if you prefer to review consent over time.
4. Privacy and Confidentiality
o Have personal and sensitive information collected, recorded, stored and disposed of securely and confidentially.
o Know who has access to records, under what circumstances, and have control over who you allow to see your information (subject to legal and ethical limits).
5. Safe Therapeutic Boundaries
o Work with a practitioner who maintains clear, professional boundaries, is transparent about dual relationships and avoids conflicts of interest.
o Understand limits of confidentiality (e.g., when there is risk of harm, mandated reporting, or legal obligations), and have these explained to you.
6. Collaborative, Person-Centred Care
o Participate actively in decisions about your therapy or assessment goals, methods, and pace.
o Have the right to voice preferences, concerns or to request changes (e.g. different modalities, pace, inclusion of support persons, breaks, accessibility needs).
7. Cultural and Individual Safety
o Feel safe to express cultural, identity or neurodivergent needs without fear of discrimination.
o Have needs related to accessibility, sensory differences, communication styles, identity or cultural safety respected and accommodated.
8. Clarity about Fees, Service Delivery and Telehealth
o Receive clear information about fees, cancellation policies, telehealth limitations, privacy in digital delivery, and avenues for complaints or feedback.
9. Right to Withdraw or Refuse
o Decline or withdraw consent at any time.
o Choose not to participate in a particular intervention, or to stop services, without pressure or judgement.
10. Access to Information & Transparency
o Be provided with clear information about assessment reports, confidentiality, referral pathways, record-keeping, and your rights as a client.
